Refund Policy

At Energy Mingle, we are committed to providing high-quality energy efficiency products that meet your expectations. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refunds

To be eligible for a refund, please ensure the following conditions are met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, including any tags or labels.
  • You must initiate the return process within 30 days of receiving your order.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

  1. Contact our customer service team at [email protected] to initiate your return.
  2. Provide your order number and a brief description of the issue.
  3. Once your return is approved, we will provide you with instructions on how to send back the product.

Processing Your Refund

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the transaction to be reflected in your account.

Exclusions

Please note that certain items are not eligible for refund, including:

  • Gift cards
  • Items marked as final sale

Questions?

If you have any questions or concerns regarding our refund policy, feel free to reach out to us at [email protected]. We are here to assist you!